Terms of Service

These Terms of Service govern your access to and use of the VoizPanda website, platform, AI employees, APIs, dashboards, integrations, campaigns, voice services, chat services, analytics and related services.

By accessing or using VoizPanda, signing up for an account, booking a demo, purchasing credits, using an AI employee or entering into an order form, proposal, subscription or commercial agreement with us, you agree to these Terms.

For the purpose of these Terms, “VoizPanda”, “we”, “our” or “us” refers to VoizPanda and/or the applicable legal entity operating or contracting for the VoizPanda platform.

1. The VoizPanda Service

VoizPanda provides AI-powered business communication and workflow automation services, including:

• AI HR Employee
• AI Support Employee
• AI Sales Employee
• AI Reception Employee
• Campaign workflows
• Voice and chat automation
• Outbound and inbound calls
• Candidate screening
• Lead qualification
• Customer support flows
• Appointment booking
• Reminders and follow-ups
• Surveys
• Call summaries
• Transcripts
• Scoring and ranking
• CRM, calendar, ticketing, webhook and workflow integrations
• Analytics and reporting

The exact services available to you may depend on your plan, credits, configuration, integrations, commercial agreement and enabled features.

2. Eligibility and Business Use

VoizPanda is intended for business and professional use. By using the platform, you confirm that:

• You are authorized to act on behalf of the business or organization you represent.
• You are legally capable of entering into these Terms.
• Your use of VoizPanda will comply with applicable law.
• You will not use the platform for unlawful, deceptive, abusive, harmful or unauthorized communication.

3. Accounts and Access

To use certain features, you may need an account. You are responsible for:

• Providing accurate account information
• Maintaining confidentiality of login credentials
• Managing users, roles and permissions
• Ensuring only authorized personnel access the platform
• All activity occurring under your account
• Promptly notifying us of unauthorized access or suspected compromise

We may suspend or restrict access if we reasonably believe your account is being misused, compromised or used in violation of these Terms.

4. Customer Responsibilities

You are responsible for how you configure and use VoizPanda. This includes responsibility for:

• The data, scripts, FAQs, prompts, workflows and business content you upload
• The phone numbers, leads, candidates, customers or contacts you process
• Obtaining all required consents, permissions and notices
• Ensuring your communication is lawful and non-spam
• Respecting opt-outs, unsubscribe requests, DND preferences and consent withdrawal
• Reviewing AI-generated outputs before making important business decisions
• Ensuring your use case is appropriate for AI automation
• Complying with employment, consumer protection, telecom, privacy, marketing, sectoral and other applicable laws

You must not use VoizPanda to contact individuals where you do not have lawful authority or required consent.

5. Consent, Telecom and Campaign Compliance

If you use VoizPanda for outbound calling, sales outreach, reminders, surveys, campaigns, promotional communication or bulk communication, you agree that you are solely responsible for complying with applicable telecom and commercial communication rules.

This includes, wherever applicable:

• Obtaining valid recipient consent
• Maintaining consent records
• Registering as a principal entity or sender where required
• Using approved headers, templates, categories or campaign registrations
• Respecting DND, opt-out and preference registries
• Avoiding unsolicited commercial communication
• Providing legally required disclosures
• Informing recipients where calls are recorded or AI-assisted
• Immediately honoring opt-out or withdrawal requests

VoizPanda may reject, pause, throttle, block or suspend campaigns that appear to violate applicable laws, carrier requirements, consent rules, anti-spam expectations or platform safety standards.

6. AI Interactions and Human Review

VoizPanda uses artificial intelligence to automate or assist conversations and workflows. You understand and agree that:

• AI outputs may be incomplete, inaccurate or contextually imperfect.
• Transcripts, summaries, scores, recommendations and classifications may require human review.
• VoizPanda does not guarantee any specific hiring, sales, support, revenue, operational or compliance outcome.
• AI-generated recommendations should not be treated as the sole basis for legally significant decisions.
• You are responsible for validating AI outputs before relying on them in sensitive or high-impact contexts.

For hiring, candidate screening, admissions, credit, healthcare, legal, financial, insurance, recovery or similarly sensitive workflows, you must ensure that appropriate human oversight and legal compliance are in place.

7. Customer Data and Content

“Customer Data” means information, content, files, scripts, contact lists, workflows, recordings, transcripts, CRM data, messages, responses or other material submitted to or processed through VoizPanda by you or on your behalf.

You retain ownership of your Customer Data. You grant VoizPanda a limited right to host, process, transmit, analyze and use Customer Data only as necessary to:

• Provide the services
• Run configured workflows
• Generate transcripts, summaries, analytics and reports
• Support integrations
• Maintain and secure the platform
• Provide customer support
• Comply with legal obligations
• Improve platform reliability, safety and performance using aggregated or de-identified information

You represent that you have all necessary rights, permissions and lawful basis to provide Customer Data to VoizPanda.

8. Prohibited Use

You must not use VoizPanda to:

• Violate any law, regulation or third-party right
• Send spam, unsolicited commercial communication or unlawful robocalls
• Harass, threaten, deceive or abuse individuals
• Impersonate any person, business, authority or organization
• Conduct fraud, phishing, scams or misleading campaigns
• Collect sensitive personal data without lawful basis
• Record calls illegally or without required notice
• Discriminate unlawfully in hiring, lending, admissions or other decisions
• Generate or distribute harmful, defamatory, obscene or illegal content
• Reverse engineer, scrape, copy or attack the platform
• Attempt unauthorized access to systems, data or accounts
• Upload malware, harmful code or security exploits
• Overload, disrupt or interfere with VoizPanda infrastructure
• Resell or sublicense the service without written permission

We may suspend or terminate access immediately if we reasonably believe the platform is being used in a prohibited manner.

9. Integrations and Third-Party Services

VoizPanda may integrate with third-party systems such as telephony providers, CRMs, calendars, ticketing tools, payment gateways, cloud providers, AI infrastructure and analytics tools.

Your use of third-party services may be subject to their own terms, policies and pricing. VoizPanda is not responsible for third-party outages, errors, delays, data handling, pricing changes or service limitations.

You authorize VoizPanda to exchange data with third-party services that you connect, enable or approve.

10. Plans, Credits, Fees and Taxes

VoizPanda may offer subscription plans, credit wallets, usage-based pricing, custom credit volumes or enterprise pricing.

Unless otherwise stated in an order form or written agreement:

• Fees are payable in advance.
• Credits may be consumed across eligible AI employees and campaign workflows.
• Actual credit usage may depend on workflow type, call duration, conversation length, AI processing, telephony usage, integrations and enabled features.
• Unused credits may expire according to the applicable plan or commercial terms.
• Fees are non-refundable once paid, except where required by law or expressly agreed in writing.
• Taxes, duties, levies and government charges are additional unless expressly included.
• We may update pricing, plan limits or credit rules with reasonable notice.

Failure to pay fees may result in suspension, downgrade or termination of services.

11. Demos, Trials and Beta Features

We may offer demos, pilots, proof-of-concepts, beta features or early access features. These may be limited in functionality, duration, usage or support.

Beta or experimental features are provided as-is and may be modified, paused or discontinued at any time. You should not rely on beta features for critical production workflows unless we expressly agree in writing.

12. Intellectual Property

VoizPanda owns all rights in the platform, software, AI workflows, dashboards, designs, models, product interfaces, documentation, brand assets, logos, trademarks and related technology.

Except for the limited right to use the platform under these Terms, no rights are transferred to you.

You must not copy, modify, distribute, sell, rent, sublicense, reverse engineer or create derivative works from VoizPanda technology unless expressly permitted in writing.

You retain ownership of your Customer Data and business content.

13. Feedback

If you provide suggestions, ideas, feature requests or feedback, you allow VoizPanda to use them without restriction or compensation. This helps us improve the platform, but does not give you ownership rights in future product changes.

14. Confidentiality

During your use of VoizPanda, either party may access confidential business, technical, financial, product or operational information.

Each party agrees to:

• Use confidential information only for the intended business purpose
• Protect it with reasonable care
• Not disclose it to unauthorized third parties
• Limit access to personnel, contractors or advisors who need to know
• Return or delete confidential information where required, subject to legal and backup retention obligations

Confidentiality obligations do not apply to information that is public, already known, independently developed or lawfully received from another source.

15. Data Protection and Privacy

Our handling of personal data is described in our Privacy Policy. By using VoizPanda, you agree that:

• You will provide legally required privacy notices to individuals.
• You will obtain all required consents and permissions.
• You will not upload or process data unlawfully.
• You will respond to end-user privacy requests where you control the data.
• You will cooperate with VoizPanda where needed to meet legal or contractual data protection obligations.

Where required, the parties may enter into a separate data processing agreement.

16. Security

VoizPanda applies reasonable security controls to protect the platform and Customer Data. However, no system is completely secure.

You are responsible for:

• Protecting account credentials
• Managing user permissions
• Securing connected systems
• Reviewing platform access
• Preventing unauthorized use
• Maintaining secure devices and networks
• Promptly reporting suspected security incidents

We may take emergency action to protect the platform, users, customers or third parties from security threats.

17. Service Availability and Support

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free operation unless expressly stated in a written service level agreement.

The service may be unavailable due to:

• Maintenance
• Updates
• Telephony provider issues
• Cloud provider issues
• Internet or network failures
• Third-party integration failures
• Force majeure events
• Security incidents
• Customer-side configuration issues

Support availability may depend on your plan or commercial agreement.

18. Disclaimers

VoizPanda is provided on an “as is” and “as available” basis, except as expressly agreed in writing.

We do not guarantee that:

• The service will always be uninterrupted, secure or error-free
• AI outputs will always be accurate, complete or suitable
• Every call, message, transcript, summary or integration will work perfectly
• The platform will meet every business, legal, compliance or operational requirement
• Use of VoizPanda will produce specific revenue, hiring, support, conversion or cost-saving results

You are responsible for determining whether VoizPanda is suitable for your use case.

19. Limitation of Liability

To the maximum extent permitted by law, VoizPanda will not be liable for:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, business, goodwill or data
• Failed calls, missed leads, incorrect AI outputs or integration failures
• Customer-side misconfiguration
• Unlawful use of the platform by customers
• Third-party service failures
• Claims arising from customer-provided data, scripts, contacts or workflows

To the maximum extent permitted by law, VoizPanda’s total liability for any claim will not exceed the amount paid by you to VoizPanda for the service giving rise to the claim during the three months before the event giving rise to liability, unless a different limit is agreed in writing.

20. Indemnity

You agree to indemnify and hold VoizPanda harmless from claims, damages, penalties, losses, liabilities, costs and expenses arising from:

• Your use of the platform
• Your Customer Data
• Your communication campaigns
• Your failure to obtain consent or provide required notices
• Your violation of telecom, privacy, employment, consumer protection or other laws
• Your breach of these Terms
• Your infringement of third-party rights
• Misuse of the platform by your users, employees, contractors or agents

21. Suspension and Termination

We may suspend or terminate your access if:

• You breach these Terms
• Fees remain unpaid
• Your use creates legal, security, regulatory or operational risk
• You use the platform for spam, fraud, abuse or unlawful communication
• Required third-party services are unavailable or restricted
• We are required to do so by law, regulator, carrier, court or government authority

You may stop using VoizPanda at any time. Termination does not affect unpaid fees, accrued rights, confidentiality obligations, liability limitations, indemnities or provisions intended to survive termination.

22. Data Export and Deletion After Termination

Upon termination, your access to the platform may be disabled. Subject to technical feasibility, contract terms and legal obligations, you may request export or deletion of Customer Data.

We may retain certain records where necessary for billing, tax, legal, audit, fraud prevention, dispute resolution, security, compliance or backup purposes.

23. Changes to the Service or Terms

We may update the platform, features, pricing, credit rules or these Terms from time to time.

If changes are material, we may notify you through the website, platform, email or other reasonable means. Continued use of VoizPanda after changes become effective means you accept the updated Terms.

24. Force Majeure

VoizPanda will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, internet failures, telecom outages, cloud provider issues, cyberattacks, government action, labor disputes, war, civil unrest, power failure or regulatory restrictions.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any separate written agreement between the parties, courts located in Bengaluru, Karnataka, India shall have jurisdiction over disputes arising from or relating to these Terms or the use of VoizPanda.

The parties should first attempt to resolve disputes in good faith through business-level discussions before initiating formal legal proceedings.

26. Contact

For questions about these Terms, please contact: